CVC 4 HEALTH PRODUCTS
Terms and Conditions of Use
- Customer Service
- Purpose of Information
- Order Acceptance
- Shipping and Delivery
- International Orders
- Order Returns & Refunds
- Errors, Typographical or Pricing
- Security and Privacy Policy
- Customer Service
Most questions and service can be handled via email at customerservice@cvc4health.com. In instances that cannot be resolved in this manner our Customer Service Department can be reached at 1-800-421-6175 Monday through Friday from 8:00 AM to 5:00 PM (Pacific Time)
- Purpose of Information
The products and information on this site are provided for informative purposes only and in no way should they be substituted for the advice of a Health Care Professional. You should not use the information for diagnostic purposes of any health issue or medical condition. Always contact your healthcare professional in regards to interactions between dietary supplements and any medication you may currently be taking.
- Order Acceptance
Please understand that certain orders may be unacceptable and may need to be cancelled. We reserve the right to cancel or refuse any order at our sole discretion. Reasons that may cause your order to be refused or canceled include, but are not limited to, errors in product pricing or content; local, state, national or international restrictions on product ingredients; international shipping restrictions; or payment authorization problems. In any of these cases you will be notified by email.
All orders placed by you the customer, for processing will be verified and confirmed by email notification. Orders will then be processed for shipping and you will be notified when your order is shipped. For your convenience your credit card will be charged at time of shipment.
- Shipping and Delivery
All orders are shipped from our state of the art climate controlled warehouse, located in Los Angeles, CA. Standard shipping cost is $6.95 for deliveries in the 48 Continental United States. Orders are shipped via USPS or UPS Standard Ground Service . Your confirmation of order shipment will include a USPS / UPS tracking number, which links to delivery information. Average delivery time is from 3 to 6 days for shipments within the 48 Continental United States.
Orders to Hawaii, Alaska and Puerto Rico will be shipped by US Postal Service; estimated delivery time will be noted at time of shipment.
An additional 25% on all items will be charged on any states out of the US Continent.
- International Orders
Due to certain import restrictions imposed by different countries and as shipping costs must be calculated for each order specifically, an additional 25% charge (on items only) will be charged to your credit card at the time your order is processed. All payments for international orders are to be made in US Dollars only.
- Returns and Refunds
All products sold by CVC 4health.com are guaranteed for potency and purity.We cannot be responsible for your expectations as to the specific results a product may produce. With this in mind the following is our Return and Refund Policy.
All returns must be made within 30 days of purchase with a copy of your order. Any orders purchased older than 30 days will not be refunded. There is a 20% re-stocking fee on all returned items, minimum charge $5.00. Any shipping charges and fees are not refundable. When returning any product you must call our office to receive an RA (Return Authorization) number, which will allow us to accept the product packages when returned. We will not accept any packages without RA #. All returned items must be unopened and in re-sellable condition. We do not give any refunds on products that have been opened or damaged. We recommend a tracking number or obtaining a delivery confirmation on all returns. CVC 4Health.com will not be responsible for any undelivered or lost items. Products purchased with bonus items must be returned at time of return to receive full refund. If bonus items are not returned, amount refunded will be adjusted, based on items returned.
- Errors, Typographical or Pricing
Every effort has been made to insure the accuracy of the information and pricing on this web site. However in the event of an error in pricing or product information, CVC 4 Health Products reserves the right to refuse or cancel any orders for that item. In any case we will notify you if your order is refused or cancelled for this reason.
- Security and Privacy
CVC 4 Health Products takes every step necessary to protect your personal information, both online and offline. All sensitive information and credit card transactions are encrypted and protected online with the most advanced encryption software available – SSL (Secure Socket Layer).All information is protected offline as well with limited access by only personnel with security clearance log-ins.
We do not share any of your information with any third parties. All customer information is stored on a single secure server with access granted only to CVC 4 Health Products executives.
